bdqk Privacy Policy

Introduction: How bdqk Approaches Your Privacy

This Privacy Policy ("Policy") describes how bdqk ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects the personal data of users ("you", "the User", "the Player") who register for or use the bdqk website and its associated services. By using bdqk, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

bdqk is committed to handling personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, and storage limitation. We collect only the data that is genuinely necessary to provide our services to players across Bangladesh, and we do not sell personal data to third parties under any circumstances.

Our Commitments

Six Privacy Principles That Guide bdqk

Data Collection

What Personal Information bdqk Collects and Why

bdqk collects personal data through the registration process, ongoing platform use, and interactions with our support team. The categories of data we collect, and the reason we collect each, are as follows:

• Registration Data — When you create a bdqk account, we collect your mobile number, chosen username, date of birth, and any other details required to complete registration. This data is used to create and manage your account and to verify that you meet the 21+ age requirement.
• Identity Verification (KYC) Data — As part of our Know Your Customer process, we may request copies of identity documents such as a national ID card or passport. This data is used solely for identity and age verification and is handled with strict confidentiality. KYC documents are not used for any other purpose and are stored securely.
• Payment Data — When you make a deposit or withdrawal, we record transaction details including the payment method used (e.g. bKash, Nagad, Rocket), the transaction amount, and the transaction timestamp. We do not store full card numbers or mobile banking PINs. Payment data is retained for fraud prevention, audit, and regulatory compliance purposes.
• Gameplay and Betting Records — We record details of all bets placed, games played, and outcomes on your account. This data is used to calculate winnings and losses, administer bonuses, enforce wagering requirements, and to detect and prevent fraudulent activity or bonus abuse.
• Device and Technical Data — We automatically collect certain technical data when you access bdqk, including your IP address, device type, browser type, operating system, and session duration. This data is used to maintain platform security, detect suspicious login activity, and improve the platform's technical performance for players in Bangladesh.

Data Use

How bdqk Uses the Data It Collects

bdqk uses personal data only for legitimate purposes directly connected to the operation of the platform and the provision of services to players. The specific uses of data are as follows:

• Account Management — To create, verify, and maintain your bdqk account, process your transactions, apply bonuses to your account, and communicate account-related information to you.
• KYC and Compliance — To verify your age and identity as required by our responsible gaming obligations, to perform anti-money laundering checks, and to comply with any applicable legal or regulatory requirements.
• Fraud Prevention and Security — To detect and prevent fraudulent transactions, bonus abuse, multiple account creation, account takeover attempts, and any other activity that may harm bdqk or its players.
• Platform Improvement — To analyse aggregate, anonymised usage patterns to identify areas where the bdqk platform can be improved for the benefit of players in Bangladesh. No individual player is identified in these analyses.
• Customer Support — To respond to your support enquiries, resolve disputes, and provide assistance with account, payment, or game-related issues. Support interactions may be recorded for quality assurance purposes.

bdqk does not use your personal data for targeted advertising on external platforms, does not build marketing profiles for sale to third parties, and does not use your data for any purpose incompatible with those listed above. If we ever wish to use your data for a new purpose, we will update this Policy and inform you before doing so.

Data Sharing

When and With Whom bdqk May Share Your Data

bdqk does not sell personal data. We may share limited personal data with third parties only in the following specific circumstances, and only to the extent necessary for each stated purpose:

• Payment Processors — We share transaction data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) as necessary to process your deposits and withdrawals. These partners handle your payment data under their own privacy policies and are bound by applicable financial data protection obligations.
• Game Providers — Our game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive anonymised or pseudonymised gameplay data to ensure fair game operation and to detect integrity issues. These providers do not receive your full identity or payment information.
• Legal Authorities — We may disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by applicable law, court order, or legal process. In such cases, we will disclose only the minimum amount of data necessary to satisfy the legal requirement.
• Fraud and Security Partners — We may share data with third-party fraud detection and cybersecurity services to protect the platform and its players. Such partners are contractually obligated to handle data securely and to use it only for the fraud prevention purposes for which it was shared.

Cookies

How bdqk Uses Cookies and Tracking Technologies

bdqk uses a small number of cookies and similar tracking technologies to deliver a reliable and consistent platform experience. We do not use intrusive tracking technologies and our cookie usage is limited to the following categories:

• Essential Session Cookies — These cookies are strictly necessary to maintain your login session on bdqk. Without them, you would be logged out every time you navigate between pages. These cookies expire when you close your browser or log out.
• Performance and Analytics Cookies — We use anonymised analytics cookies to understand how players navigate the bdqk platform — for example, which pages are visited most frequently and where technical errors occur. This data is aggregated and cannot be used to identify individual players.
• Preference Cookies — These cookies remember your platform preferences, such as your chosen language setting, so that you do not need to re-select them each time you visit bdqk. They are not used to track your activity across other websites.

You can control and delete cookies through your browser settings at any time. Please be aware that disabling essential session cookies will prevent you from staying logged in to bdqk. For further information on managing cookies, consult your browser's help documentation.

Security

How bdqk Protects Your Personal Data

bdqk takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, access controls that restrict internal access to personal data to authorised personnel only, regular security reviews of our platform infrastructure, and secure storage of sensitive documents submitted for KYC verification.

While bdqk implements strong security measures, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, bdqk will take prompt action to contain the incident, assess the impact, and notify affected users as required. You can help protect your account by keeping your login credentials confidential and by contacting bdqk support immediately if you suspect your account has been compromised.

Retention

How Long bdqk Retains Your Personal Data

bdqk retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means: account registration data is retained for the duration of your account and for a defined period after account closure to satisfy audit and fraud prevention requirements; transaction records are retained for the period required to meet financial record-keeping obligations; KYC documents are retained for the period required by applicable anti-money laundering obligations; and gameplay records are retained for the period necessary to resolve any disputes and to satisfy regulatory requirements.

When personal data is no longer required, bdqk will securely delete or anonymise it. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical or analytical purposes.

Your Rights

Your Rights Over Your Personal Data Held by bdqk

As a user of bdqk, you have the following rights with respect to your personal data. To exercise any of these rights, contact bdqk support at the email address shown in the site footer. We will verify your identity before acting on any request and will respond within a reasonable timeframe.

• Right of Access — You have the right to request a copy of the personal data bdqk holds about you, including information about how it is being used and with whom it has been shared.
• Right to Rectification — If any personal data bdqk holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure — You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the basis for processing), or where you object to processing and there are no overriding legitimate grounds. This right is subject to legal retention obligations.
• Right to Restriction — You have the right to request that bdqk restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being assessed.
• Right to Object — Where bdqk processes your personal data on the basis of legitimate interests, you have the right to object to that processing. bdqk will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

bdqk will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. We will respond to all valid requests within a reasonable period. If we are unable to fulfil a request — for example, due to a legal retention obligation — we will explain the reason in our response.

Minor Protection

bdqk's Policy on Players Under 21

bdqk's services are strictly intended for adults aged 21 and above. bdqk does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data promptly and close the associated account. As an account holder, you are responsible for ensuring that no person under 21 accesses bdqk through your device or account.

Updates & Contact

Policy Updates and How to Contact bdqk About Privacy

bdqk reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of bdqk after any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bdqk handles your personal data, please contact our support team at the email address displayed in the footer of this website. All privacy enquiries are treated with strict confidentiality. We aim to respond to all privacy-related messages within a reasonable time. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh are equally welcome to reach out.